Privacy Policy

StoryverseStream

Effective Date: March 31, 2026

StoryverseStream ("we," "our," or "us") is a platform designed to host, distribute, and monetize narrative universes created by independent creators. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the StoryverseStream platform (the "Platform").

1. Information We Collect

a. Information You Provide

Account information (name, email address, username, password)
Profile information (bio, avatar, preferences)
Payment details (processed securely through third-party providers)
Creator onboarding information (legal name, tax forms, payout details)
Content you upload (stories, videos, audio, comments, messages)

b. Subscription & Transaction Data

Subscription status and tier
Billing history and invoices
Payment confirmations and transaction IDs
Refund and chargeback records

Note: StoryverseStream does not store full payment card details. These are handled by secure third-party payment processors.

c. Creator Revenue & Performance Data

Content performance metrics (views, engagement, watch time)
Revenue generated from subscriptions or content access
Payout balances, history, and transaction records

d. Automatically Collected Information

IP address
Device type, OS, and browser
Usage behavior (features used, session duration)
Log data and analytics

e. Cookies & Tracking Technologies

Authenticate users
Maintain sessions
Analyze traffic and engagement
Personalize content discovery

You may manage cookies through your browser settings.

2. How We Use Your Information

We use collected information to:

Platform Operations

Provide and maintain the Platform
Authenticate users and manage accounts
Deliver content and enable creator publishing

Subscriptions & Payments

Process subscription payments
Manage billing cycles and renewals
Handle refunds, disputes, and failed payments

Creator Monetization

Calculate creator earnings and revenue shares
Issue payouts to creators
Provide analytics and performance insights

Communication

Send service updates, billing notices, and support responses
Notify users of platform changes or features

Improvement & Personalization

Recommend content and creators
Improve user experience and platform functionality

Safety & Compliance

Detect fraud, abuse, or unauthorized access
Enforce platform policies
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data.

We may share your information with:

a. Service Providers

Payment processors (for subscriptions and payouts)
Cloud hosting and infrastructure providers
Analytics and performance tools
Customer support systems

These providers are contractually obligated to protect your data.

b. Creator Payout & Financial Compliance Partners

Payment and payout processors
Tax reporting services
Financial compliance providers

c. Legal & Regulatory Authorities

Comply with applicable laws
Respond to legal requests or subpoenas
Protect rights, safety, or property

d. Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the transaction.

4. User Content & Public Visibility

Content published on StoryverseStream may be publicly visible.
Creator profiles, works, and engagement metrics may be displayed to users.
You are responsible for the information you choose to share publicly.

5. Data Retention

We retain personal data only as long as necessary to:

Provide services
Process subscriptions and payouts
Comply with legal and tax obligations
Resolve disputes and enforce agreements

Creator financial records may be retained longer as required by law.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

Access & Portability

Request access to the personal data we hold about you and receive a copy.

Correction

Request correction of inaccurate or incomplete information.

Deletion ("Right to be Forgotten")

Request deletion of your personal data, subject to legal and contractual obligations.

Restriction & Objection

Limit or object to certain types of data processing.

Data Portability

Receive your data in a structured, machine-readable format.

California Privacy Rights (CCPA/CPRA)

Know what personal data is collected and how it is used
Request deletion of your data
Opt out of the sale of personal data (we do not sell data)

Exercising Your Rights

To submit a privacy request, please use our contact button portal. We may verify your identity before processing requests.

7. Creator-Specific Transparency

Revenue calculations are based on platform-defined metrics (e.g., engagement, subscription allocation, or other monetization models disclosed separately).
You will have access to dashboards showing performance and earnings.
StoryverseStream does not publicly disclose your private financial data without consent.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you access StoryverseStream from outside the United States, your data may be transferred to and processed in countries with different data protection laws.

We take appropriate safeguards to ensure your data remains protected.

10. Children's Privacy

StoryverseStream is not intended for children under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children.

11. Third-Party Links & Integrations

The Platform may contain links to or integrations with third-party services. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the Platform or via email.

13. Contact Us

For questions or privacy-related requests, please use our contact button portal.

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